O2 DOWN – Mobile network still NOT WORKING as users unable to make calls

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O2 is down and not working this morning with hundreds of customers reporting issues making and receiving calls.

The service appears to have hit problems at around 9am this morning with the issues affecting users across large parts of the UK.

Independent website monitor, Down Detector, is showing a surge of issues with hundreds of O2 fans currently unable to access the network.

Down Detector is an independent website which tracks social mentions around certain topics to detect outages across the globe.

Along with reports on this popular tracking site, social media is also awash with complaints from O2 users.

One O2 user tweeted, “Agghh O2 network is down.”

Whilst another added: “@O2 is the voice network down as I can’t make or receive any calls.”

O2 has confirmed that it is aware of issues with its network with a statement on its service page saying: “We’re aware of an issue impacting voice services.

“Our technical teams are investigating.

“We apologise for any inconvenience. Updates will be shared here as soon as possible.”

There’s currently no word on when things will be back online but this outage comes after a major issue hit O2 in December.

A technical bug managed to stop users being able to access 4G data with the issues lasting for a number of hours.

Speaking about the December outage, Mark Evans, CEO, Telefonica (O2) UK said: “I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can.

“We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning. We fully appreciate it’s been a poor experience and we are really sorry”

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