FlyCleaners customers claim laundry is being held hostage


Furious laundry service customers say they’ve been taken to the cleaners!

Clients of FlyCleaners, a New York City-based laundry app, said they’ve been scammed by the door-to-door service — which allegedly has gone AWOL with their dirty clothes.

Jess Goodman, 25, was among the customers who despite being charged for the wash-and-fold service still hasn’t had her clothing returned.

The Murray Hill resident used the app to schedule a messenger to pick up her laundry last Thursday for a next-day delivery.

“It was 35 pounds, a month of my laundry because I’ve been going on a bunch of trips and got back,” Goodman told The Post.

But the app never indicated that her clothing was sent out for delivery — and more than a week later, she has no clue about its whereabouts despite receiving a $65 charge.

“It has been an incredible inconvenience,” Goodman said. “I basically had to scramble to find things to wear for the last few days.”

Goodman — who filed a report with the NYPD on Friday alleging grand larceny — said they’ve gone dark on her despite her numerous phone calls and emails to them.

Other clients reported the customer service messaging feature has disappeared from the app — and the start-up’s phone number only has an automated message claiming to be overloaded with queries.

“I would love to lose my mind but there’s no outlet to lose my mind. I’m more than willing to yell and scream at someone but it’s not possible,” said Taren Talmage, who sent out clothes on July 13 but received someone else’s laundry in her bag.


Another customer said she’s been able to get in touch with the company via email — but hasn’t gotten any closer to tracking down her missing clothes.

“I’m confused if they know where the driver is then they know where they took it to,” said Jennifer Armstrong, 26.

The Upper East Side resident said they’ve been holding her clothes hostage since July 21, when she decided to use the app for the first time after moving to a new apartment.

More than a dozen back-and-forth emails later, Armstrong’s belongings haven’t been returned. She did, however, receive a blurry photo of her laundry bag.

“I keep saying over and over to them, ‘I don’t understand how you don’t know where it is,’” said Armstrong, who added she hasn’t received any reimbursement for the service.

The Post stopped by the start-up’s Long Island City headquarters where there didn’t appear to be any unaccounted-for blouses — just two employees surrounded by Amazon boxes, trash bags and McDonald’s cups with a sign taped loosely to the door.

FlyCleaners CEO David Salama blamed the backlogs Thursday on its third-party contractors, though he declined to identify the companies.

He said the start-up began working in February with a local provider Next Cleaners, which has increasingly taken on more of the orders.

“It’s integration issues, it’s customer service issues. It’s two different companies with systems and processes,” he said, adding that he doesn’t “think that Next Cleaners has done these issues.”

Gregory P. Mango

FlyCleaners announced to staff in early June that they it’s downsizing operations. Salama declined to provide specifics about the layoffs, but papers filed with the Department of Labor reported that its Long Island City plant will close and 116 employees will be let go, according to Crains New York.

But Salama insisted the recent headaches at the start-up, which launched in 2013, are unrelated — and the outstanding delivery issue “isn’t a scenario of a bunch of people who don’t give a crap.”

“None of the clothes are lost. None of the clothes are stolen. There’s no ill intent,” Salama told The Post.

Though Salama says most of the missing laundry is at various Next Cleaners locations, a manager at the East Village laundromat said they haven’t been hoarding FlyCleaners’ laundry bags. A rep for Next Cleaners declined to comment.

Meanwhile, customers just want their clothes back — clean or dirty.

“If for some reason you didn’t clean my clothes, I don’t expect you to clean them at this point. I’ll come and pick them up,” Armstrong told The Post.

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